FAQs

These are some of the more common queries that we have encountered with our customers. If you do not find your question(s) here, feel free to contact us.

Q. Is there any delivery charge? How long will it take for the delivery to reach?

A: Delivery is free for purchases above $20 in Singapore. It usually takes 2-3 working days for our products to be delivered to you.

Q. How long is the warranty period?

A: The warranty for our electrical products is 1 year from the date of purchase (or payment). Click on the warranty tab above to read more about it.

The warranty for our mops is 3 months from the date of purchase (or payment).

Q. How strong (power suction) are the vacuums cleaners?

A: Below is a list of vacuum cleaners model and its power suction functionality.

Model Power Suction
EC27 Cordless Vacuum Cleaner 70W / 130W
EC25L Cordless Vacuum Cleaner 60W / 120W
EC25 Corded Vacuum Cleaner
500W
EC19L Cordless Vacuum Cleaner
45W / 80W
EC19C Cordless Vacuum Cleaner
45W / 80W
SVC1016 Corded Vacuum Cleaner
400W
ALT SVC1020 Corded Vacuum Cleaner
300W
SVC1012C Car Vacuum 150W
SVC1019C Car Vacuum
150W

Q. How long does the battery last for cordless vacuums cleaners?

A: Below is a list of vacuum cleaners model and its max working time.

Model Max Working Time
EC27 Cordless Vacuum Cleaner
45+mins (70W) / 22mins (130W)
EC25L Cordless Vacuum Cleaner
45+mins (60W) / 22mins (120W)
EC19L Cordless Vacuum Cleaner
35+mins Normal Mode (45W) /
17mins Power Mode (80W)
EC19C Cordless Vacuum Cleaner
30mins Normal Mode (45W) /
15mins Power Mode (80W)

Q. How long does the vacuum cleaner takes to charge?

A: Below is a list of vacuum cleaners model and its charging time.

Model Charge time
EC27 Cordless Vacuum Cleaner
3hrs
EC25L Cordless Vacuum Cleaner
3hrs
EC19L Cordless Vacuum Cleaner
3hrs
EC19C Cordless Vacuum Cleaner
3hrs

Q. Do I have to charge the vacuums for an extended period of time on the first charge?

A: There is no need to charge our vacuums for an extended period of time on the first charge. The batteries in the vacuum are pre-charged before they are assembled.